JustCasino Account Verification: Documents, Tips and Avoiding Delays
Before JustCasino pays out, it verifies that you are who you say you are. Verification is the single most common reason a withdrawal is held up, and most delays are avoidable. This guide explains what the process involves, which documents are usually requested, and how to get them accepted the first time.
The best time to verify is before you need to withdraw, not after a win.
Required before payoutsWithdrawals are held until your identity is verified.
Three core documentsUsually photo ID, proof of address and proof of payment method.
Details must matchYour name and address must match your account exactly.
Verify earlyUploading documents before you withdraw avoids most delays.
What verification is, and why casinos do it
Account verification, often called KYC or "know your customer", is the process a casino uses to confirm your identity, your address and your ownership of the payment methods you use. JustCasino's Curaçao licence requires identity checks and anti-money-laundering procedures, so verification is a condition of being paid, not an optional extra.
Preventing fraud
It stops someone else from opening an account in your name or withdrawing your money to their own account.
Confirming age
It confirms that account holders are adults, which protects minors from gambling.
Stopping money laundering
It ensures money is moving between accounts genuinely owned by the player, as the licence requires.
Enforcing bonus rules
It lets the casino confirm each player claims an offer only once, as its bonus terms require.
When JustCasino asks for verification
JustCasino verifies your identity before your first withdrawal is paid. Verification is not always a one-off, though. The casino can ask for documents again, or for additional ones, in situations such as:
Withdrawing bonus winnings
JustCasino's bonus terms say winnings from bonus play are checked before payment, and that the casino may ask you to confirm personal and payment details.
Confirming residency
The bonus terms also allow the casino to request proof of address to confirm which country you live in.
Changing payment methods
Adding a new card, e-wallet or account can trigger a request to prove it belongs to you.
Larger transactions
Large deposits or withdrawals can lead to extra checks, sometimes including where your funds came from.
The documents usually needed
The exact requests can vary, and the verification section of your JustCasino account shows what is needed for you. Most online casinos ask for the following.
Photo ID
A current, government-issued photo ID, such as:
- Australian passport or foreign passport
- Australian driver licence, front and back
Proof of address
A recent document showing your name and residential address, such as:
- Utility bill, such as electricity, gas or internet
- Bank statement
- Council rates notice or government letter
Proof of payment method
Evidence that the payment method is yours, such as:
- A photo of your card with the middle digits covered
- A screenshot of your e-wallet account showing your name
- A bank statement showing the transaction
Additional checks
For larger amounts or extra security, casinos can also ask for:
- A selfie holding your photo ID
- Evidence of the source of your funds, such as a payslip
How to upload your documents
- Log in on the official site
Always use JustCasino's own website, never a link sent to you in a message.
- Open the verification section
Find the verification or documents area in your account settings.
- Upload each document
Upload clear photos or scans in the correct category for each document.
- Watch the status
Check back for approval or requests for more information, and respond promptly.
Your phone camera is usually the easiest way to do this. Our mobile guide covers using JustCasino on a phone.
Photo checklist: getting accepted first time
Most rejections come down to image quality or mismatched details. Before you upload, check each document against this list.
- All four corners visible. Do not crop the edges of the document.
- In focus and readable. Every word and number should be easy to read.
- No glare or shadows. Use even light, and avoid flash on shiny cards.
- In colour. Black and white copies are often refused.
- Current and unexpired. Check the expiry date on your ID.
- Recent address proof. Documents are usually expected to be from the last few months.
- Full page for statements. Include the page showing your name, address and the date.
- Unedited. Do not alter, filter or annotate documents, other than covering card digits.
Make sure your account details match. The name and address on your JustCasino account should match your documents exactly. If you have moved or changed your name, update your account details before uploading.
Why documents get rejected
If a document is rejected, the verification process usually starts again once you upload a replacement, which is why getting it right the first time matters.
- Cropped or partial images that cut off corners or details.
- Blurry photos or glare that make text unreadable.
- Expired ID or address documents that are too old.
- Name or address mismatch with the details on your account.
- Documents in someone else's name, including a partner's bill or card.
- Screenshots of documents where an original photo or scan is expected.
- Edited images, which may be treated as altered documents.
How long verification takes
There is no fixed timeframe. Clear documents that match your account are usually processed faster than anything that needs a second look, and each rejection restarts the wait. Any withdrawal request stays on hold until verification is complete.
That is the main reason to verify early. If your documents are already approved before you request a withdrawal, the most common cause of payout delays is out of the way. Our payment methods guide covers the other reasons withdrawals can be delayed.
Keeping your documents safe
Identity documents are valuable to fraudsters, so it is worth being careful with them.
Only upload through the official site
Upload documents only through the verification section of your account on JustCasino's official website. Never send identity documents in reply to an email, text or social media message asking for them, even if it appears to come from the casino. If you are unsure whether a request is genuine, contact support through the official site and ask.
- Cover your card's middle digits and security code. The first and last four digits are enough to identify it.
- Use a secure connection. Avoid uploading documents on public Wi-Fi.
- Delete copies you no longer need from your phone's photos and downloads.
- Never share documents with anyone offering to "speed up" verification for a fee.
If verification stalls
If your verification is taking longer than expected, first check the verification section for any requests you may have missed. Then contact JustCasino's support in writing, and keep a copy of the conversation. If the issue still cannot be resolved, our licensing and safety page explains how to escalate a complaint with an offshore casino.
If waiting for a withdrawal is causing you stress, or you find yourself gambling more while you wait, free and confidential support is available on 1800 858 858 through Gambling Help Online. Our responsible gambling page lists more options.
Frequently Asked Questions
JustCasino's licence requires identity checks and anti-money-laundering procedures. Verification confirms your identity, age and ownership of your payment methods, which prevents fraud and makes sure withdrawals go to the right person.
Verification is required before your first withdrawal is paid, and the casino can ask for documents again later, for example when you withdraw bonus winnings or add a new payment method. Verifying soon after opening your account is the best way to avoid delays.
Most online casinos ask for a current photo ID such as a passport or driver licence, a recent proof of address such as a utility bill or bank statement, and proof that you own your payment method. The verification section of your account shows exactly what is needed.
There is no fixed timeframe. Clear documents that match your account details are usually processed fastest, while rejected documents restart the process. Withdrawals stay on hold until verification is complete, so it is best to verify before you need to withdraw.
Common reasons are cropped or blurry images, glare, expired documents, address proof that is too old, and names or addresses that do not match your account. Documents in someone else's name are also refused.
Only upload documents through the verification section of your account on JustCasino's official website. Never send them in reply to an email, text or social media message, cover the middle digits and security code on cards, and avoid uploading on public Wi-Fi.
Related guides
18+ only. Verification requirements can change and can differ between accounts. The verification section of your JustCasino account shows what applies to you. If gambling is causing harm to you or someone close to you, call Gambling Help Online on 1800 858 858, any time, for free and confidential support.